Terms & Conditions

Online automotive touch-up kit

Effective date: 19 July 2026 | Version 1.0

Republic of South Africa

About this document

This master document brings together the policies and disclosures governing the Just Touch It Up website and online touch-up kit. Each policy forms part of the terms applicable to website use, orders, delivery, product use, support, returns and privacy. If a provision conflicts with a right that cannot lawfully be excluded under South African law, that statutory right will prevail.

Important: Customers should read the Safety Instructions & Product Use section before opening or using any product.

Contents

PART 1 Website Disclaimer

PART 2 Colour Match Policy

PART 3 Shipping & Delivery Policy

PART 4 Returns, Refunds & Replacement Policy

PART 5 Product Warranty & Limitation of Liability

PART 6 Safety Instructions & Product Use

PART 7 Privacy Policy (POPIA)

FINAL Contact Details

PART 1

Website Disclaimer

1. Introduction

Welcome to the Just Touch It Up website.

This Website Disclaimer applies to all visitors, customers and users of this website. By accessing or using this website, you acknowledge that you have read, understood and agree to this Disclaimer together with our Terms and Conditions, Privacy Policy and other published policies.

If you do not agree with this Disclaimer, please do not use this website.

2. General Information

The information contained on this website is provided for general information purposes only.

Although Just Touch It Up makes every reasonable effort to ensure that the information on this website is accurate and up to date, we do not warrant that all information is complete, accurate or free from errors at all times.

Website content may be updated, amended or removed without prior notice.

3. Product Information

Just Touch It Up manufactures custom automotive touch-up paint products designed to improve the appearance of suitable stone chips, paint chips and minor scratches.

Our products are intended for cosmetic repairs only.

They are not intended to replace professional panel beating, structural repairs or complete vehicle repainting where such repairs are necessary.

4. Product Results

Every vehicle and every repair is different.

The results achieved using our products may vary depending on factors including:

• The size and depth of the damage.
• The age of the vehicle.
• Previous repairs.
• Previous repainting.
• Paint fading.
• Environmental exposure.
• Correct product application.
• Compliance with the supplied instructions.

No touch-up repair system can guarantee an invisible repair in every situation.

5. Colour Representation

Product photographs, videos and colour examples displayed on this website are intended for illustrative purposes only.

The appearance of colours may vary depending on:

• Computer screens.
• Mobile devices.
• Display settings.
• Lighting conditions.
• Photography.

Actual product colours may differ from images displayed online.

6. Colour Matching

Just Touch It Up manufactures paint according to the original manufacturer paint code supplied by the customer.

Even where the correct paint code is used, natural colour differences may occur due to vehicle age, weathering, oxidation, polishing, previous repairs or repainting.

Please refer to our Colour Match Policy for further information.

7. Technical Advice

Any technical advice, guidance or recommendations provided by Just Touch It Up, whether on this website, by email, telephone, social media or any other communication platform, is provided in good faith.

The customer remains responsible for determining whether the product is suitable for their particular application.

8. DIY Repairs

Our products are intended for Do-It-Yourself (DIY) cosmetic repairs.

Customers are responsible for reading and following all instructions supplied with the product.

Failure to follow the recommended application process may affect the final repair result.

9. Limitation of Liability

To the fullest extent permitted by South African law, Just Touch It Up shall not be liable for any indirect, incidental, special or consequential damages arising from:

• Use of the website.
• Use or misuse of our products.
• Incorrect application of the products.
• Incorrect paint codes supplied by customers.
• Delays in delivery.
• Website interruptions.
• Temporary unavailability of the website.

Our maximum liability shall not exceed the purchase price paid for the product, except where otherwise required by law.

10. External Links

This website may contain links to third-party websites for your convenience.

Just Touch It Up does not control, endorse or accept responsibility for the content, services or privacy practices of third-party websites.

Use of external websites is entirely at your own risk.

11. Intellectual Property

All website content, including but not limited to:

• Logos
• Trademarks
• Product names
• Images
• Videos
• Graphics
• Text
• Documents
• Instructional material
• Website design

is the property of Just Touch It Up or its licensors and is protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, modified or used for commercial purposes without our prior written consent.

12. Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, upgrades, technical failures or events beyond our reasonable control.

13. Security

Although reasonable security measures are implemented, internet communications cannot be guaranteed to be completely secure.

Customers use this website at their own risk.

14. Governing Law

This website and its use are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

15. Changes to this Disclaimer

Just Touch It Up reserves the right to amend this Website Disclaimer at any time.

The latest version will always be published on this website.

Continued use of the website constitutes acceptance of any updated version.

PART 2

Colour Match Policy

Our Commitment

At Just Touch It Up, we are committed to providing premium-quality, professionally mixed automotive touch-up paint that is manufactured specifically for your vehicle.

We use professional automotive paint systems and mix every order according to the original manufacturer's paint code supplied by the customer.

Our goal is to provide the closest possible colour match while helping you preserve your vehicle's original factory finish.

1. How We Mix Your Paint

Every Just Touch It Up paint kit is individually mixed using:

• The manufacturer's original paint code.
• Professional automotive paint formulas.
• Quality-controlled mixing procedures.
• Fresh automotive refinishing materials.

Every order is custom manufactured specifically for your vehicle.

2. Our Colour Accuracy Guarantee

If Just Touch It Up incorrectly manufactures your paint despite receiving the correct manufacturer paint code, we will replace the paint at no additional cost.

Our guarantee covers errors made during our manufacturing process.

3. Customer Responsibility

Customers are responsible for providing:

• The correct manufacturer paint code.
• The correct vehicle information.
• Accurate order details.

If the incorrect paint code is supplied, Just Touch It Up cannot be held responsible for the resulting colour mismatch.

Replacement paint in these circumstances will be supplied at the customer's expense.

4. Understanding Colour Variations

Even when the correct manufacturer paint code is used, an exact invisible colour match cannot always be achieved.

This is because automotive paint naturally changes over time.

Factors affecting colour include:

• Sun exposure.
• Vehicle age.
• Weather conditions.
• Oxidation.
• Polishing.
• Waxing.
• Previous accident repairs.
• Previous repainting.
• Environmental conditions.
• Manufacturing variations.

These factors are beyond the control of Just Touch It Up.

5. Previous Repairs

If your vehicle has previously been repainted, repaired or refinished using a colour different from the original factory finish, the manufacturer's original paint code may no longer accurately represent the colour currently on your vehicle.

In these circumstances, colour differences should be expected.

6. What Our Product Is Designed To Do

Just Touch It Up has been developed to repair:

• Stone chips.
• Minor paint chips.
• Small scratches.
• Minor cosmetic paint damage.

Our objective is to make paint damage significantly less noticeable while preserving as much of your vehicle's original factory finish as possible.

7. Realistic Expectations

Just Touch It Up is a professional touch-up repair system.

It is not intended to replace professional panel beating or complete panel repainting.

No touch-up paint system can guarantee a completely invisible repair in every situation.

The final appearance depends on:

• The size of the damage.
• The depth of the damage.
• The surrounding paint condition.
• The age of the vehicle.
• Correct application.
• Existing paint fading.

Most customers achieve a dramatic cosmetic improvement using our system.

8. Why Preserve Your Factory Paint?

One of the greatest advantages of the Just Touch It Up system is that it allows suitable cosmetic damage to be repaired without unnecessarily repainting an entire body panel.

Professional repainting often requires:

• Complete panel preparation.
• Primer.
• Basecoat.
• Clearcoat.
• Colour blending into adjacent panels.

Depending on the vehicle and extent of the damage, these repairs may cost many thousands—and sometimes tens of thousands—of rand.

Where appropriate, preserving your vehicle's original factory paint may help maintain its originality and resale appeal.

Just Touch It Up provides a cost-effective alternative for suitable cosmetic repairs.

9. Before You Order

Before placing your order, we recommend that you:

• Verify your manufacturer paint code.
• Check that your vehicle has not previously been repainted.
• Read all product instructions.
• Contact us if you require assistance identifying your paint code.

Our support team will gladly assist wherever possible.

10. If You Experience a Colour Match Concern

If you believe there is a colour match issue:

Please contact us before attempting further repairs.

To assist our investigation, please provide:

• Your order number.
• Vehicle make and model.
• Manufacturer paint code.
• Clear photographs of the damaged area.
• Photographs after the repair.
• Photographs of the paint label on your vehicle where available.

Our technical team will investigate every colour concern carefully.

Where Just Touch It Up has made a manufacturing error, we will replace the paint free of charge.

PART 3

Shipping & Delivery Policy

1. Introduction

Thank you for choosing Just Touch It Up.

We manufacture premium custom automotive touch-up paint kits specifically for your vehicle. As each kit is custom mixed to order, every order goes through a manufacturing process before it is dispatched.

This Shipping & Delivery Policy explains how your order will be processed, manufactured and delivered.

2. Delivery Areas

Just Touch It Up currently delivers throughout the Republic of South Africa.

Should delivery be required outside South Africa, please contact us before placing your order to confirm availability, shipping costs and customs requirements.

3. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation by email.

If you do not receive confirmation within a reasonable time, please contact our customer support team.

4. Payment

All orders must be paid in full before production begins.

No products will be manufactured, packed or dispatched until payment has been received and reflected in our bank account.

Orders remain pending until payment has cleared.

5. Manufacturing Process

Every Just Touch It Up kit is custom manufactured specifically for each customer.

Unlike products that are kept on a shelf, your paint is professionally mixed after your order has been confirmed and payment has been received.

Manufacturing generally takes 1 to 3 business days, depending on order volumes and paint availability.

Production times are estimates and may vary during peak periods.

6. Dispatch

Once your order has been completed, it will be carefully inspected, packed and handed to our courier partner for delivery.

You will receive notification once your order has been dispatched.

Where available, tracking information will be provided.

7. Delivery Times

Typical delivery times are:

• Major metropolitan areas: 1–3 business days
• Regional towns: 2–5 business days
• Remote or outlying areas: 3–7 business days

These delivery times are estimates only and are not guaranteed.

8. Courier Delays

Although every effort is made to deliver orders promptly, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• High courier volumes
• Road closures
• Industrial action
• Power outages
• Network interruptions
• Other unforeseen events

Just Touch It Up cannot be held responsible for delays caused by third-party courier companies or circumstances beyond our reasonable control.

9. Delivery Address

Customers are responsible for ensuring that the delivery address supplied during checkout is complete and accurate.

Incorrect or incomplete addresses may result in delays, additional courier charges or failed deliveries.

Should an order need to be re-delivered because incorrect delivery information was supplied, additional courier charges may apply.

10. Delivery Inspection

Customers should inspect the parcel as soon as reasonably possible after delivery.

If there is visible damage to the packaging or products, please:

• Take clear photographs.
• Retain all packaging.
• Notify Just Touch It Up within 48 hours.

Prompt reporting assists us in resolving courier claims quickly.

11. Risk and Ownership

Ownership of the products transfers to the customer once full payment has been received.

The risk of loss or damage transfers to the customer upon delivery of the parcel to the delivery address provided.

12. Failed Deliveries

If delivery cannot be completed because:

• Nobody is available to receive the parcel,
• The address is incorrect,
• The customer cannot be contacted,

the parcel may be returned to the courier depot or to Just Touch It Up.

Additional delivery charges may apply for re-delivery.

13. Collection of Orders

Where collection is offered, customers will be notified once their order is ready.

Valid identification may be required when collecting an order.

14. Shipping Charges

Shipping charges are calculated during checkout and are displayed before payment is completed.

Any additional delivery charges arising from incorrect customer information or special delivery requests may be charged separately.

15. Public Holidays

Manufacturing and courier services generally operate only on business days.

Orders placed over weekends or public holidays will normally be processed on the next business day.

16. Force Majeure

Just Touch It Up shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:

• Floods
• Fires
• Storms
• Pandemics
• Civil unrest
• Labour disputes
• Government restrictions
• Power failures
• Communication failures
• Supplier shortages

We will make every reasonable effort to minimise any disruption.

17. Customer Responsibilities

Customers are responsible for:

• Providing the correct paint code.
• Supplying accurate vehicle information.
• Providing a complete delivery address.
• Supplying a valid contact number.
• Being available to receive the parcel where required.
• Inspecting the order promptly upon delivery.

PART 4

Returns, Refunds & Replacement Policy

1. Our Commitment

At Just Touch It Up, we are committed to providing premium-quality custom automotive touch-up paint products manufactured specifically for your vehicle.

Because every paint kit is custom mixed according to your individual order, our Returns, Refunds & Replacement Policy differs from that of standard retail products.

This policy has been developed in accordance with the principles of the South African Consumer Protection Act, 68 of 2008 ("CPA"), and nothing contained herein is intended to limit any rights afforded to consumers under applicable law.

2. Custom-Manufactured Products

Every Just Touch It Up paint kit is individually manufactured according to the vehicle manufacturer's original paint code supplied by the customer.

Each order is custom produced specifically for that customer and cannot be resold to another customer.

For this reason, custom-manufactured products cannot ordinarily be returned once production has commenced.

3. Payment Before Production

No paint kit will be manufactured, packed or dispatched until full payment has been received and reflected in our bank account.

Production only begins after payment has been confirmed.

4. Order Cancellations

Orders may only be cancelled before production has commenced.

Once paint mixing has started, the order becomes a custom-manufactured product and cannot be cancelled.

5. Replacement or Refunds We Will Approve

We will gladly repair, replace or refund your order where:

• We manufactured the incorrect paint colour despite receiving the correct paint code.
• We supplied the incorrect product.
• The wrong items were packed.
• Essential items are missing.
• The product contains a manufacturing defect.
• The parcel was damaged during transport.
• The product materially differs from what was ordered.

Where possible, Just Touch It Up reserves the right to replace the product before issuing a refund.

6. Situations Where Returns or Refunds Cannot Be Accepted

Returns or refunds will unfortunately not be accepted where:

• The customer supplied the incorrect manufacturer paint code.
• The incorrect vehicle information was supplied.
• The customer ordered the incorrect product.
• The customer changed their mind after production commenced.
• The product has already been opened, mixed with other products or used.
• The instructions were not followed correctly.
• The repair was attempted using tools or products not recommended by Just Touch It Up.
• The vehicle has previously been repainted using a non-original colour.
• The vehicle paint has faded due to age, sunlight, oxidation, weather exposure or polishing.
• The customer no longer requires the product.
• The damage exceeds the intended purpose of the product.

7. Product Expectations

Just Touch It Up is designed to provide a high-quality cosmetic improvement for suitable stone chips, paint chips and minor scratches.

Our system has been developed to produce the best cosmetic touch-up repair possible while preserving your vehicle's original factory paint wherever practical.

No touch-up repair system can guarantee an invisible repair in every circumstance.

The final appearance depends on factors including:

• Size and depth of the damage.
• Age of the vehicle.
• Existing paint condition.
• Previous repairs.
• Paint fading.
• Correct application of the product.

Our products are intended to reduce the visibility of paint damage substantially.

They are not intended to replace professional body shop repairs where a complete panel repaint or structural repair is required.

Professional repainting may involve repainting an entire panel—or even blending into adjacent panels—to achieve a factory-quality finish. Such repairs may cost many thousands, and in some cases tens of thousands, of rand depending on the extent of the damage and the vehicle involved.

Just Touch It Up provides a cost-effective alternative for suitable cosmetic repairs while helping preserve as much of your vehicle's original factory finish as possible.

8. Colour Accuracy Guarantee

We guarantee that your paint will be manufactured according to the original manufacturer paint code supplied by you.

If Just Touch It Up incorrectly manufactures your paint based on the paint code provided, we will replace the paint free of charge.

If the incorrect paint code was supplied by the customer, replacement paint will be supplied at the customer's expense.

9. Colour Variation

Automotive paint naturally changes over time.

Small colour differences may occur due to:

• Sunlight.
• Vehicle age.
• Weather.
• Oxidation.
• Waxing.
• Polishing.
• Previous repairs.
• Environmental exposure.

These variations are normal and do not constitute a manufacturing defect.

10. Damaged Deliveries

Please inspect your parcel immediately upon delivery.

Should your parcel appear damaged:

• Take photographs before opening where possible.
• Photograph the contents.
• Notify Just Touch It Up within 48 hours.

Failure to notify us promptly may affect our ability to claim against the courier.

11. Technical Assistance Before Returns

If you are not satisfied with your initial repair result, please contact us before requesting a return.

Many application issues can be resolved through our technical support team.

We are committed to helping customers achieve the best possible repair using our products.

12. Return Approval

No products may be returned without prior written approval from Just Touch It Up.

Unauthorized returns may be refused and returned to the sender at the sender's expense.

13. Information Required

To process your claim please provide:

• Order number.
• Full name.
• Contact details.
• Vehicle registration (if applicable).
• Vehicle manufacturer paint code.
• Photographs of the damaged area.
• Photographs of the completed repair.
• Photographs of the product.
• Description of the issue.

Failure to provide sufficient information may delay processing.

14. Return Shipping

Where the return results from an error by Just Touch It Up, we will arrange or reimburse reasonable return shipping costs.

Where the return results from customer error, return shipping costs remain the customer's responsibility.

15. Refunds

Approved refunds will be processed using the original payment method where reasonably possible.

Refunds are generally processed within 7 to 10 business days after approval.

Original shipping charges are refundable only where the error was caused by Just Touch It Up.

16. Limitation of Liability

To the maximum extent permitted by South African law, Just Touch It Up's liability is limited to the replacement of the product or the refund of the purchase price, where appropriate.

We shall not be liable for indirect, consequential or incidental losses arising from the incorrect use, misuse or application of our products.

17. Consumer Rights

Nothing contained in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act, 68 of 2008.

PART 5

Product Warranty & Limitation of Liability

1. Our Warranty

At Just Touch It Up, we are committed to supplying premium-quality, professionally manufactured automotive touch-up paint products.

Every paint kit is custom mixed using professional automotive refinishing systems and quality-controlled manufacturing procedures.

We warrant that each product supplied by Just Touch It Up will:

• Be manufactured according to the manufacturer paint code supplied by the customer.
• Be produced using professional automotive paint systems.
• Be free from manufacturing defects at the time of dispatch.
• Be carefully inspected before shipment.

This warranty applies only when the product is stored and used in accordance with our instructions.

2. What Our Warranty Covers

Where a manufacturing defect is confirmed, Just Touch It Up may, at its sole discretion:

• Replace the defective product.
• Supply replacement components.
• Correct the manufacturing error.
• Refund the purchase price where replacement is not reasonably possible.

3. Colour Accuracy Warranty

We guarantee that we will manufacture your paint according to the manufacturer paint code provided by you.

Should Just Touch It Up incorrectly manufacture your paint despite receiving the correct manufacturer paint code, we will replace the paint at no additional cost.

4. What Our Warranty Does Not Cover

This warranty does not cover:

• Incorrect paint codes supplied by the customer.
• Incorrect vehicle information.
• Damage caused by incorrect application.
• Failure to follow the supplied instructions.
• Previous repainting of the vehicle.
• Naturally faded or weathered paint.
• Oxidation.
• Accident damage.
• Rust.
• Peeling paint.
• Damage caused by incorrect storage.
• Damage caused by contamination.
• Normal wear and tear.

5. Product Expectations

Just Touch It Up is designed to provide a high-quality cosmetic improvement for suitable paint chips, stone chips and minor scratches.

Our products are not intended to replace:

• Professional panel beating.
• Structural repairs.
• Complete panel repainting.
• Accident repairs.

No touch-up paint system can guarantee an invisible repair in every circumstance.

The final result depends on:

• Vehicle age.
• Paint condition.
• Size and depth of the damage.
• Previous repairs.
• Correct application.
• Environmental conditions.

6. Customer Responsibilities

Customers are responsible for:

• Providing the correct paint code.
• Verifying vehicle information.
• Reading all instructions before use.
• Testing the product on an inconspicuous area where appropriate.
• Using the product only as intended.

Failure to comply with these responsibilities may affect the warranty.

7. Limitation of Liability

To the maximum extent permitted by South African law, Just Touch It Up's liability is limited to:

• Replacing the product.
• Correcting a manufacturing error.
• Refunding the purchase price of the product where appropriate.

We shall not be liable for indirect, consequential, incidental or special damages arising from the purchase or use of our products, except where such liability cannot legally be excluded.

8. Exclusion of Consequential Loss

Just Touch It Up shall not be responsible for any losses including, but not limited to:

• Loss of income.
• Loss of business.
• Loss of profits.
• Loss of use of the vehicle.
• Vehicle hire costs.
• Towing charges.
• Panel shop costs.
• Labour charges.
• Travel expenses.
• Any indirect or consequential damages arising from the use of our products.

Nothing in this clause limits any rights that cannot legally be excluded under the Consumer Protection Act or other applicable South African legislation.

9. Incorrect Application

Just Touch It Up cannot accept responsibility for repairs performed incorrectly or contrary to the supplied instructions.

Customers are encouraged to contact our technical support team before attempting repairs if they are unsure of the application process.

10. Storage of Products

For best performance, products should be:

• Stored in a cool, dry place.
• Protected from direct sunlight.
• Kept tightly sealed after use.
• Kept away from excessive heat, flames and ignition sources.
• Kept out of reach of children and pets.

Damage resulting from improper storage is not covered by this warranty.

11. Product Shelf Life

Where stored correctly, our products are intended to maintain their usability for a reasonable period after manufacture.

Changes caused by improper storage, contamination or ageing beyond the product's intended shelf life are not covered by this warranty.

12. Claims Procedure

To make a warranty claim, please contact Just Touch It Up as soon as reasonably possible.

Please include:

• Your order number.
• Your name and contact details.
• Vehicle make and model.
• Vehicle paint code.
• Photographs of the product.
• Photographs of the repair area.
• A description of the issue.

We may request additional information or ask that the product be returned for inspection before making a decision.

13. Technical Support

If you experience difficulty using the product, please contact our technical support team before attempting further repairs or requesting a replacement.

Many application concerns can be resolved through guidance from our experienced team.

14. Consumer Rights

Nothing contained in this Product Warranty & Limitation of Liability limits or excludes any rights afforded to consumers under the South African Consumer Protection Act, 68 of 2008, or any other applicable legislation.

15. Amendments

Just Touch It Up reserves the right to amend this warranty from time to time.

The latest version will always be available on our website.

PART 6

Safety Instructions & Product Use

1. Introduction

Thank you for choosing Just Touch It Up.

Our products have been developed to provide a professional-quality cosmetic repair solution for minor automotive paint chips, stone chips and light scratches.

For your safety and to achieve the best possible repair, please read these instructions carefully before using the product.

By using our products, you acknowledge that you have read and understood these safety instructions.

2. Intended Use

Just Touch It Up products are designed for the cosmetic repair of:

• Stone chips
• Minor paint chips
• Small surface scratches
• Minor cosmetic paint damage

The products are not intended for:

• Large accident damage
• Structural repairs
• Rusted panels
• Peeling paint
• Large areas requiring repainting
• Plastic welding or body filler repairs

3. Before You Start

Before beginning the repair:

• Read all supplied instructions carefully.
• Verify that you have received the correct paint code.
• Ensure the damaged area is clean, dry and free of contaminants.
• Work in a clean, dust-free environment wherever possible.
• Shake all paint bottles thoroughly before use.
• Test the product on an inconspicuous area if you are uncertain about the repair.

4. Safe Working Environment

For your safety and to achieve the best possible repair:

• Work in a well-ventilated area.
• Avoid using the product near open flames, sparks or other ignition sources.
• Do not smoke while using the product.
• Keep all containers tightly closed when not in use.
• Avoid excessive heat and direct sunlight during application.

5. Personal Safety

When using the product:

• Avoid contact with eyes.
• Avoid prolonged skin contact.
• Do not deliberately inhale vapours.
• Wear suitable protective gloves at all times while handling or applying the product.
• Wear appropriate protective eye protection (safety glasses or safety goggles) at all times while handling or applying the product.
• Wash hands thoroughly with soap and water after use.
• Remove any contaminated clothing immediately and wash it before re-use.

6. Keep Out of Reach

Keep all products:

• Out of reach of children.
• Away from pets.
• Away from food and beverages.

These products are intended for automotive use only and must never be ingested.

7. First Aid

Eye Contact

Immediately rinse the affected eye with clean running water for at least 15 minutes.

Seek medical attention immediately if irritation persists.

Skin Contact

Wash the affected area thoroughly with soap and water.

If irritation develops or persists, seek medical advice.

Inhalation

Move immediately to fresh air.

If symptoms continue or breathing becomes difficult, seek medical attention.

Ingestion

Do not induce vomiting.

Seek immediate medical attention and provide details of the product used.

8. Product Storage

Store products:

• In a cool, dry place.
• Away from direct sunlight.
• Away from excessive heat.
• Away from flames and ignition sources.
• With lids tightly closed after use.

Do not expose products to freezing temperatures or prolonged excessive heat.

9. Product Shelf Life

For optimum performance:

• Store products correctly.
• Keep containers tightly sealed.
• Prevent contamination.
• Avoid introducing dirt, moisture or other foreign materials into the bottles.

Improper storage may reduce product performance.

10. Product Use

To achieve the best possible cosmetic repair:

• Read all instructions before starting.
• Apply only small amounts of paint where required.
• Allow adequate drying time between application steps.
• Follow each step carefully.
• Do not rush the repair process.

Careful preparation and patient application generally produce the best cosmetic results.

11. Realistic Expectations

Just Touch It Up has been developed to provide a significant cosmetic improvement for suitable paint damage.

No touch-up repair system can guarantee an invisible repair in every circumstance.

The final repair result depends on factors including:

• Size of the damage.
• Depth of the damage.
• Condition of the surrounding paint.
• Age of the vehicle.
• Previous repairs.
• Paint fading.
• Correct application of the product.

Our objective is to preserve as much of your vehicle's original factory finish as possible while making paint damage significantly less noticeable.

12. If You Need Assistance

If you are unsure about any part of the repair process, please contact our Technical Support Team before proceeding.

We are committed to helping every customer achieve the best possible cosmetic repair.

13. Disposal

Dispose of unused products, containers and contaminated materials responsibly in accordance with applicable local environmental regulations.

Do not pour paint, blending solution or any chemicals into drains, waterways or the environment.

14. Limitation of Use

Just Touch It Up products are intended solely for cosmetic automotive paint repairs.

Any use outside the intended purpose is entirely at the user's own risk.

15. Product Improvements

Just Touch It Up continually improves its products, formulations and application methods.

Product specifications, packaging and instructions may change from time to time without prior notice.

PART 7

Privacy Policy (POPIA)

1. Introduction

Just Touch It Up ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order or communicate with us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect:

Personal Information

• Full name
• Company name (if applicable)
• Email address
• Telephone number
• Delivery address
• Billing address

Vehicle Information

• Vehicle manufacturer
• Model
• Year
• Paint code
• VIN (where provided)
• Registration number (where applicable)

Order Information

• Products ordered
• Order history
• Payment status
• Delivery information

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies

3. Why We Collect Your Information

We collect information to:

• Process your orders.
• Manufacture your custom paint.
• Deliver your order.
• Contact you regarding your purchase.
• Provide technical support.
• Improve our products and services.
• Respond to enquiries.
• Comply with legal obligations.
• Prevent fraud.

4. Payment Information

For your security, Just Touch It Up does not store your banking details or payment card information.

Payments are processed through secure third-party payment providers.

5. How We Use Your Information

We only use your personal information for legitimate business purposes including:

• Processing orders.
• Customer support.
• Warranty claims.
• Returns and replacements.
• Courier deliveries.
• Internal administration.
• Legal compliance.

We do not sell your personal information to third parties.

6. Sharing Information

Your information may be shared only where necessary with trusted service providers, including:

• Courier companies.
• Payment service providers.
• Website hosting providers.
• Information technology service providers.
• Professional advisers where legally required.

All service providers are expected to protect your information appropriately.

7. Marketing

We may occasionally send promotional offers, product updates or newsletters.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not send marketing communications where prohibited by law.

8. Cookies

Our website may use cookies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Improve customer experience.

You may disable cookies through your browser settings, although some website features may no longer function correctly.

9. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access.
• Loss.
• Theft.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.

Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Complete your order.
• Provide customer support.
• Comply with legal requirements.
• Maintain accounting records.
• Resolve disputes.

When information is no longer required, it will be securely deleted or destroyed where appropriate.

11. Your Rights

Subject to POPIA, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator.

12. Third-Party Websites

Our website may contain links to external websites.

Just Touch It Up is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent.

14. International Transfers

Should your information need to be transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by POPIA.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

16. Complaints

If you believe that Just Touch It Up has not processed your personal information in accordance with POPIA, please contact us first so that we may attempt to resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the Information Regulator (South Africa).

Nothing in this Privacy Policy limits any rights you may have under applicable South African law.

Contact Details

Use the contact details below for questions, orders, delivery enquiries, technical support, returns, warranty claims, colour-match concerns, privacy requests or complaints.